At Town East Automotive, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and protect your information when you interact with us, whether in person, over the phone, online, or through SMS communication.
We may collect personal information such as your name, phone number, email address, mailing address, and vehicle details like make, model, year, and VIN. Additionally, we collect information related to transactions, such as details about the services you’ve purchased, payment information, and online activity like IP address and cookies when you use our website.
The information we collect is used to provide automotive services, schedule appointments, send service updates, process payments, and improve customer experiences. It may also be used for promotional purposes, such as sharing special offers and service reminders. We do not sell your information to third parties for marketing purposes. However, we may share your information with service providers assisting us in delivering services or as required by law to comply with legal obligations.
By opting into SMS communication, you agree to receive text messages from Town East Automotive, including appointment reminders, service updates, and exclusive promotions. You can opt into SMS communication by providing your phone number and consenting during a visit, subscribing through our online portal, or texting a designated keyword to our SMS number. If you wish to stop receiving SMS messages, you can opt out at any time by replying “STOP” to any message you receive. After opting out, you will no longer receive promotional texts, although you may still receive transactional messages related to active appointments or services.
Our website may use cookies and similar technologies to enhance your browsing experience and gather analytics. You can adjust your browser settings to block cookies; however, doing so may impact certain website functionalities.
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. While we strive to maintain strong security practices, no system can guarantee absolute protection.
You have rights regarding your personal information, including the ability to access, correct, or delete your data. You may also withdraw your consent for marketing communications, including SMS, or file a complaint with the relevant data protection authority. To exercise these rights, please contact us using the information provided below.
We reserve the right to update this Privacy Policy at any time. Changes will be posted on our website with the updated effective date. If you have questions or concerns about this Privacy Policy, please contact us at Town East Automotive by email, phone, or visiting us at our physical location.
Effective Date: 12/14/2024
By choosing Town East Automotive, you trust us with your personal information, and we are dedicated to using it responsibly while keeping your preferences and privacy in mind.